Terms and Conditions
Last updated: October 2025
Welcome to Raydan Trading Company. By accessing our website or making a purchase from our store, you agree to comply with the following terms and conditions. Please read them carefully.
- General Overview
This website is owned and operated by Raydan Trading Company. Throughout the site, the terms “we,” “us,” and “our” refer to Raydan Trading Company. These terms apply to all visitors, users, and customers of our website and online shop.
- Use of Our Website
You agree to use this website for lawful purposes only. You must not:
- Engage in fraudulent, abusive, or illegal activities.
- Attempt to interfere with the website’s functionality or security.
- Copy, distribute, or exploit any content without our written permission.
- Products and Services
We strive to display accurate product descriptions, images, and prices. However, minor variations may occur due to manufacturing updates or digital display differences. We reserve the right to:
- Modify or discontinue products at any time without prior notice.
- Correct errors, inaccuracies, or omissions in product details or pricing.
All stainless steel fabrication, mechanical engineering, and tools offered through this website are subject to availability.
- Orders and Payments
By placing an order through our website, you confirm that:
- You are legally capable of entering into binding contracts.
- All information provided is true, accurate, and complete.
Payments are processed securely through our trusted payment gateway partners. We do not store or have access to your full credit/debit card details.
- Shipping and Delivery
We deliver across Kenya and selected East African locations. Delivery timelines depend on product type, customization requirements, and destination.
Any estimated delivery times are provided as a guide and may vary due to unforeseen circumstances.
- Returns and Refunds
We are committed to customer satisfaction. If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.
Custom-fabricated stainless steel products are non-returnable unless faulty. Refunds (if applicable) will be processed using the original payment method after inspection.
- Warranties
We provide warranties on select stainless steel products and installations, as stated in product documentation or agreements. Warranty claims must comply with stated terms and proof of purchase must be provided.
- Limitation of Liability
Raydan Trading Company shall not be liable for:
- Any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
- Delays or losses caused by third-party service providers, such as couriers or payment processors.
Our total liability for any claim shall not exceed the total amount paid for the product or service in question.
- Intellectual Property
All content on this website—including text, images, graphics, and logos—is the property of Raydan Trading Company or its licensors. Unauthorized use or reproduction is strictly prohibited.
- Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes shall be handled in the courts of competent jurisdiction within Nairobi County.
- Contact Us
If you have any questions about these Terms or our Privacy Policy, please contact us:
Raydan Trading Company
Jogoo Road, at Wabi Petrol Station (next to Rikana Supermarket)
Email: info@raydantrading.com
Phone: +254 (0)7XX XXX XXX